Frequently Asked Questions
Q: Does the price include set up and delivery?
A: Yes, although additional fees may apply for some areas.
Q: Do you deliver to other cities?
A: Yes, we deliver to most of St. Louis City, St.Louis County, and parts of St. Charles County, Franklin County, Jefferson County and Illinois. We do deliver to areas further than those listed, however, minimum orders and/or delivery fees may apply.
Q: Does the standard 4 hour rental time include your set up time?
A: No. We arrive early to set up so you get the entire rental time to play.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive within the hour prior to when the rental time begins. If we have a lot of rentals that day, we may need to set up earlier.
Q: Are your inflatables clean?
A: We work very hard to make sure our equipment is always something we are proud to bring to you. Every unit is cleaned when it is taken down or it is set back up at our warehouse and cleaned after every use.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That is why we require an outlet within 100ft of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: Parks are a great place for inflatables but most parks do NOT have electricity. If you want to set up at a park, you may need to rent a generator. We rent generators at a reasonable cost. We can only take a reservation at a park if you have a specific site reserved. Some parks do not allow inflatables and others have specific requirements. Please call us to find out what the requirements are for your park.
Q: What payments do you accept?
A: We accept Mastercard, Visa, Discover and American Express..
Q: What if we need to cancel?
A: You can cancel for any reason until 2 weeks prior to your reservation. If you need to cancel due to inclement weather we require a cancellation by 8pm the evening before your event if your start time is earlier than noon.If your start time is after noon, we require a cancellation by 8 am the morning of your event. You may reschedule or your deposit may be refunded.
Q: Do you require a deposit?
A: Yes, all orders require Credit Card deposit. The amount varies depending on what you would like to reserve.
Q: How big are the jumps?
A: Most of our "jumps" have a bouncing area 15x15 ft and require a level area 20x25x18ft for set up. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and cannot rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 3' wide path to access the area where it will be set up. The jumps can weigh anywhere from 250 to 1100 lbs so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids) or concrete. Sorry, we cannot set up on any type of rock, sand or mulch as the constant rubbing will wear through the vinyl jumps.
Q: Can we see a copy of your contract and safety rules?
A: Yes. Please call our office to see our safety rules and contract.
Q: Are we responsible for the unit if it gets a tear or is damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Still have a question? Contact us! firstname.lastname@example.org 314-231-5867